Abstract

The purpose of this study is to determine the level of student satisfaction of
the services of librarians and the relationship of service quality of library staff
and student satisfaction in the library. the method of analysis in this study using
the validity test, reliability test, simple correlation, simple linear regression
coefficient of determination and t test.
The results of this study can be seen that there is a positive and significant
influence between the quality of service librarians to student satisfaction in SMK
Kristen Penabur Purworejo is Y = 13,576 + 0.679X. This is indicated by the
coefficient value of 0.679. This means, if the value of service quality variables
increased by one point, then the satisfaction of students will increase sebersar
0.679. In the determination coefficient test sebersar 0.450 or 45% the number
shows student satisfaction that occurs and is explained by using service quality
variables so that from 100% – 45% so that 55% get contributions from other
factors. With the criteria level α 0.05 with the number of samples of 21 students
then obtained ttable of 2.080 with table level significance, α = 0.05 with a
confidence level of 95% with ttable of 2.080 while the calculation based on table
4:29 which is done using t count variable service quality (X) of 3.944. Thus the
value of tcount is greater than ttable (3.944> 2.080) or significant value (0.001
<0.05). So that Ha there is a positive and significant influence between the
quality of service librarians to student satisfaction in SMK Kristen Penabur
Purworejo and Ho rejected
Keywords: Service Quality, Satisfaction, Library Officer at SMK Kristen
Penabur Purowrejo